Following a bereavement there are many unfamiliar tasks that need to be undertaken and arranging a funeral is a very personal experience. We are here to assistance and guide you through these arrangements carrying out your wishes to the best of our ability.
If the death occurs at home, you will need to contact their GP or if outside normal working hours the on call service that the surgery uses. (this will be on the surgery’s answerphone message). Once a doctor has attended contact us and we will be able to assist you and make arrangements to bring the deceased into our care. We offer a 24 hour service.
If the death occurs in hospital or in a nursing or residential home, the staff will contact the persons named next of kin and call the doctor. We offer a 24 hour service for collection from a nursing home.
In both of these circumstance the deceased doctor will normally issue a medical certificate with cause of death and a formal notice which states that the doctor has signed the medical certificate and inform you on how and where you can register the death. These forms are usually not completed straight away and you will be contacted once they are ready for collection.
Unexpected death, if the death was accidental or unexpected then contact the police and do not touch anything until they arrive. The death may be referred to the coroner. The coroner will instruct an undertaker to move the deceased, you can ask for a funeral director of your own choice to do this and to carry out the funeral. The funeral arrangements should not be made until the coroner has releases the deceased from his care. The coroner will send all relevant paperwork to ………...............
Bringing deceased to our premises
We offer a 24 hour service to collect the deceased and bring them into to our care. We use a jaguar estate car to collect the body as we feel this is far more dignified than a mortuary van which can take multipe deceased. Each person is treated as an individual and with upmost respect. We have our own mortuary and chapel of rest and the deceased remain on the premises until the time of their funeral.
Arrangements can be made to view your loved one at a time that suits you, usually no matter when.
The chapel of rest has the functionality to play music which we can provide, we are happy for you to bring in your own or you can if preferred just sit in silence.
Many people find it comforting to bring in items to place in the coffin with their loved one. Please let us know if this is something you would like to do and we will inform you if the item is suitable.
Making arrangements before Registration
You are able to start to make funeral arrangements before your appointment with the registrar.